Refund policy

Order Cancellation and Returns of Unused Equipment

Cancellation of unshipped orders will be subject to a 10% restocking fee. Cancellation of orders that have already shipped out, or which ship out prior to the cancellation instruction reaching the relevant warehouse employee in time to halt shipment, will be subject to a 20% restocking fee. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.

Unused bikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us at info@motivelectricbikes.com To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The box must be sealed and unopened. Please ship your bike back in its original box. Subject to a 20% restocking fee. Original shipping charges are non-refundable. Customer pays to ship both ways if they wish to do an exchange.